Don't mix up between the broker and carrier.
There are many moving components and numerous players in the auto-shipping market. Everyone engaged, from brokers to consumers to carriers to dealers, has a different function to perform, so it's critical to recognize who is in charge of what.
You must distinguish between your auto shipping broker and the carrier firm because of this. Customers use vehicle transport brokers to locate carriers, but the carriers handle the actual shipping of the automobile. Although it may not seem like much, these are separate organizations with unique objectives and responsibilities.
For example, brokers have no control over when the driver arrives to load your vehicle. When the carrier is late for pickup or delivery, many clients become irate with brokers. When it comes to pickup and delivery windows, the broker typically only has access to as much information as you do, so most of the time it's not their fault.
Reviews are the main factor in this. Customers criticize brokers for actions taken by the carrier firm, which can be detrimental to a broker's reputation. The success of vehicle shippers depends heavily on internet reviews because that is where the majority of business is conducted. The majority of brokers and reviews of their services are available online. It's not fair if customers read reviews criticizing the broker when whatever went wrong wasn't their responsibility. There are several ways for brokers to get poor press, but it should never be due to the carrier's performance. You'll have a much better shipping experience if you avoid mixing up the roles of the broker and the carrier.